AI Receptionist For Medical OfficeThat Answers The 8am Rush

Books, reschedules, takes refill requests. Live in days, not weeks.

Agendar

Escúchela atender una llamada real. Luego decida.

$1.2K

New patient, yr 1
150+

Refill calls / day
0.5s

AI answer time

Live in days. They take 6 weeks.

AI picks up before the second ring.

Medical AI receptionist live

Calls you're missing right now

Your phone rings

I need to move my Thursday appointment
Do you take my insurance? What's the copay?
My pharmacy's out of refills
Kid's feverish, any slots?

What happens next

AI handles them

Books, reschedules, cancels, and confirms against your provider rules, visit types, and locations
Greets callers with your practice name and answers questions in English or Spanish
Takes refill requests: patient, medication, dose, pharmacy, then routes to the prescribing provider
Answers insurance and copay questions from your plan list and your fee schedule, nothing improvised
Runs new patient intake: name, date of birth, plan, reason for visit, referring provider
Never gives medical advice. Anything clinical goes to a human with the full transcript attached

Every missed call is a lost patient

The math on missed calls.

0

Leaves no record at all

They hang up on hold. No voicemail, no ticket, nobody ever finds out.
$1,200

One new patient, first year

A new patient is worth $500 to $2,000 in year one. One missed call, and it's gone.
150+

Refill requests a day

A busy primary care location fields 150 to 200 refill requests daily. Every one is a voicemail somebody decodes and re-keys later.
6min

Hold, then they're gone

Patients hold six minutes, then call the urgent care two miles away. Monday voicemail: eleven messages, four already expired.

Every practice knows it

Sound familiar?

The service that takes a message

The answering service bills per minute to take a name and number. By Monday's callback, that patient is seen somewhere else.
Enterprise vendors quote you six weeks

Hospital systems have IT departments and governance committees. Your three-doctor practice just has a phone that needs to be answered.
"Works with your EHR" means theirs

The top HIPAA search result is built into its own EHR, not connected by API. If you run Epic or athenahealth, that page was never for you.
You are too small to be their customer

Their proof is 100 providers and $3.3M saved. The two-doctor practice reads that and knows it isn't the intended buyer.

Lo configuramos con usted

No IT project. No new software for your staff.

Describe your practice

Providers, visit types, locations, hours
Plans you accept and your copay rules
Escalation: anything clinical goes to a human
Connect your phone

Keep your number, your carrier, and your phone system
After-hours, overflow, or always-on
No migration, no hardware
Go live

Answers with your practice name
Books and routes on the call, not later
Every call recorded, transcribed, searchable

Before and after

The call you miss at 8:05am is booked somewhere else by 8:20.

With Optima Voice

Every call answered on the first ring. Appointments completed on the call. Clinical questions handed to your team with the transcript attached.

Visits booked

Book, reschedule, cancel, confirm
Refills routed

Medication, dose, pharmacy, to the provider
Insurance answered

Your plan list, your fee schedule

Clinical calls escalated

No advice given, human gets the transcript
24/7 coverage

Nights, weekends, lunch hour, holidays
English and Spanish

Switches mid-call when the caller does

Agendar

Your dashboard

See everything. Control everything.

Recordings + transcripts
Patient name and date of birth
Reason for visit
Plan and member ID
Refill: drug, dose, pharmacy
Escalation reason and time
EHR sync

Providers and visit types
Plans accepted and copays
Clinical escalation rules
Availability by provider
Greeting and AI disclosure
Recording and retention

Built for independent practices

Every medical office call, 24/7.

Agendar

- Books, reschedules, cancels, and confirms against your provider rules and visit types
- Handles unlimited simultaneous calls, so 8:05am doesn't produce a hold queue
- Offers a slot cancelled at 9pm to the next caller instead of leaving it empty all day
- Anything ambiguous routes to your staff instead of guessing at a booking
- Runs intake: name, date of birth, plan, member ID, referring provider, reason for visit
- Answers which plans you accept and whether the caller is in network, from your list
- Quotes copay and visit cost from your fee schedule, and never improvises a coverage answer
- Takes the whole call in Spanish when the caller starts in Spanish
- Verifies the patient, captures medication, dose, and pharmacy, checks it against your rules
- Routes the complete refill request to the prescribing provider
- Takes records, referral, and prior authorization status requests into your queue
- The clinical decision stays with your provider. The agent only assembles the request
- Answers nights, weekends, lunch, and holidays with your practice name
- Never assesses symptoms. A caller describing an emergency is told to hang up and dial 911
- Transfers urgent calls to your on-call human with the full transcript
- If nobody picks up, it takes a structured message and tells the caller exactly what happens next

Agendar

Calls are encrypted in transit and at rest. The agent only captures fields you configure, so PHI stays minimized. Access is logged and controlled. A BAA is available on request, and audio is never used to train models.
The agent never diagnoses. If it sounds like an emergency, it tells the caller to hang up and dial 911, then transfers to your on-call human with the full transcript, immediately.
Yes, if you want it. The agent can say it is an automated assistant, and the greeting carries the recording consent your state requires, including two-party states. Recording can be off entirely.
Works with Epic, athenahealth, eClinicalWorks, NextGen, Tebra, Kareo and DrChrono via API or webhook. Keep your phone number exactly as it is.
Days. We need your hours, providers, call rules, and escalation contacts. No IT project, nothing new for staff to learn. Enterprise vendors quote 6 weeks to a pilot. You go live before their kickoff call.

One new patient pays for a year of Optima Voice

How many patient calls does your practice miss per month?

0 Calls 1000+ Calls

Current

What missed calls cost you

Missed calls per week: ~8
Revenue lost per missed call: ~$300
After-hours calls unanswered: 100%
New patients lost to another practice: 40%+
Monthly revenue lost: ~$4,800+

With Optima Voice

60

Calls / Month
$12,000+

Revenue you keep

Agendar

15 minutos. Nada que firmar.

Your phone rang while you read this.

Someone's booking a same-day visit right now. Did they reach you?

The practice that picks up gets the patient. And keeps them.

AI Receptionist For Medical OfficeThat Answers The 8am Rush

Books, reschedules, takes refill requests. Live in days, not weeks.

Your phone rings

AI handles them

Hear it answer a medical office call. Right now.

The math on missed calls.

Leaves no record at all

One new patient, first year

Refill requests a day

Hold, then they're gone

Sound familiar?

The service that takes a message

Enterprise vendors quote you six weeks

"Works with your EHR" means theirs

You are too small to be their customer

Hear it answer your practice line first.

No IT project. No new software for your staff.

Describe your practice

Connect your phone

Go live

The call you miss at 8:05am is booked somewhere else by 8:20.

Without Optima Voice

With Optima Voice

See everything. Control everything.

Every medical office call, 24/7.

You're wonderingâ¦

How many patient calls does your practice miss per month?

Your phone rang while you read this.

Start answering every call. Today.

AI Receptionist For Medical OfficeThat Answers The 8am Rush

Books, reschedules, takes refill requests. Live in days, not weeks.

Your phone rings

AI handles them

Hear it answer a medical office call. Right now.

The math on missed calls.

Leaves no record at all

One new patient, first year

Refill requests a day

Hold, then they're gone

Sound familiar?

The service that takes a message

Enterprise vendors quote you six weeks

"Works with your EHR" means theirs

You are too small to be their customer

Hear it answer your practice line first.

No IT project. No new software for your staff.

Describe your practice

Connect your phone

Go live

The call you miss at 8:05am is booked somewhere else by 8:20.

Without Optima Voice

With Optima Voice

See everything. Control everything.

Every medical office call, 24/7.

You're wonderingâ¦

How many patient calls does your practice miss per month?

Your phone rang while you read this.

Start answering every call. Today.

You're wonderingâ¦