Restoration Answering ServiceThat Routes The Emergency

Your disaster restoration answering service captures loss details, flags urgency, and sends your team the right call summary immediately.

Book now

Hear it take a real call. Then decide.

$3.9K

Restoration job
100%

Won't wait
0.5s

AI answer time

Every hour = $1,000 more damage

AI picks up before the second ring.

Your restoration AI agent is ready

Calls you're missing right now

Your phone rings

A pipe burst and our basement is flooding
We have sewage backing up into our bathroom
Our insurance adjuster needs to schedule an inspection
I found mold behind our kitchen cabinets

What happens next

AI handles them

Asks about the damage, source, how long, how many rooms affected, is water still flowing
Greets callers with your company name and reassures them help is coming
Captures insurance info, carrier, policy number, claim status, adjuster contact
Classifies water category: clean, gray, or black water for proper response
Gets property details: address, access info, key/lockbox, property manager contact
Flags active flooding emergencies for urgent crew follow-up

Every missed call is a lost job

The math on missed calls.

100%

Won't wait for a callback

Their basement is flooding. They're calling the next restoration company before your voicemail finishes playing.
$3,865

Avg. missed job value

Average restoration job is $3,865. Category 3 black water and multi-room losses run $15,000-$30,000+. Every one you miss, someone else dries.
1hr

Response window

Insurance programs require 1-4 hour response. Homeowner calls 2-3 companies, first one on-site gets the job and the insurance assignment.
2am

When pipes burst

Water emergencies don't respect business hours. Middle-of-the-night pipe bursts are your highest-value jobs â and you're missing them.

Every restoration company deals with this

Sound familiar?

On a mitigation or on the phone â pick one

You're running extractors on a $15K loss. Phone rings 8 times. Each call is another emergency you can't get to.
ServPro answers faster than you

Franchises have 24/7 call centers. You have a cell phone in a wet crawl space. They get the insurance assignment while you're still extracting.
"Water everywhere. Called 3 companies. 1 showed up."

That's a real scenario every week. The company that answered got the $8K job, the insurance relationship, and every referral from that adjuster.
Insurance adjusters can't reach you

Adjusters call to assign jobs. If you don't answer, they call the next preferred vendor. That's $10K+ jobs walking away while you're on-site.

Done-with-you setup

Easier than your QuickBooks.

Describe your business

Services: water extraction, drying, sewage, mold
Service area and response expectations
Emergency rules: active flooding â urgent team alert
Connect your phone

New local number or forward your existing line
After-hours, overflow, or always-on
Works with any phone, even a cell
Go live

AI answers with your company name
Captures insurance info and flags urgency
You get a text with every detail + recording

Before and after

Every missed call is $1,000/hour in growing damage.

With Optima Voice

Every call answered. Insurance captured. Urgency flagged. You get a text with every detail.

Jobs captured

Address, damage type, water category, and insurance info â ready to roll
Insurance captured

Carrier, policy number, claim status, adjuster contact, before you arrive
Instant text alerts

Name, number, address, damage description, insurance info, recording

Simultaneous emergencies

3 floods in one night? All answered, all captured, all prioritized.
24/7 coverage

Nights, weekends, holidays, water doesn't wait and neither do we
Emergencies routed

Active flooding â your team gets the urgent summary fast

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Your dashboard

See everything. Control everything.

Call recordings + transcripts
Property addresses and access info
Water category: clean / gray / black
Insurance carrier, policy, and claim number
Damage scope: rooms affected, source, duration
Urgency level and response priority
CRM sync

Service area and response radius
Services offered
Emergency alert rules
Crew availability and on-call rotation
Preferred insurance carriers
After-hours escalation protocols

Built for restoration

Handles every type of water damage call.

Book now

- Asks the right questions: what's the source, is water still flowing, how many rooms affected
- Handles unlimited simultaneous calls â no busy signals during storm flooding
- Prioritizes by severity: active flooding gets urgent escalation, contained leaks get standard follow-up
- Captures property access details â lockbox codes, property manager contacts, gate codes
- Determines flood source: storm, plumbing failure, appliance, or groundwater
- Captures scope: basement only, multi-floor, finished vs. unfinished
- Gets insurance info: carrier, policy number, flood insurance vs. homeowners
- Coordinates with property managers for commercial and multi-unit properties
- Classifies Category 3 black water immediately for proper safety response
- Asks about affected areas, occupants, and health concerns
- Advises caller on immediate safety: evacuate, ventilate, don't touch
- Flags as highest priority â sewage jobs are time-critical and high-value
- Asks about mold location, size of affected area, and how it was discovered
- Determines if there was a previous water event or ongoing moisture issue
- Captures property details for inspection scheduling
- Captures mold inspection requests with address, access, and scope details

Book now

AI detects active flooding, water still flowing, sewage backing up, and storm surge language, then flags the call for urgent escalation based on your rules. Non-emergencies get captured for assessment follow-up.
Yes. AI captures carrier name, policy number, claim number if filed, adjuster contact, and whether they've started a claim. All documented in the call summary.
Try the demo on this page. It greets with your company name, reassures the caller, and captures everything professionally. Panicked homeowners just want someone to answer â AI does that instantly.
If you can forward a phone call, you're set â we configure it with you, and every lead gets texted to you. No apps, no software, no IT.
AI identifies adjuster calls and captures their information, the property address, claim details, and scheduling needs. It flags these as priority calls so you never miss an assignment.

One restoration job pays for a year of Optima Voice

How many calls does your business miss per month?

0 Calls 1000+ Calls

Current

What missed calls cost you

Missed calls per week: ~8
Revenue lost per missed call: ~$965
After-hours calls unanswered: 100%
Emergency calls missed: 85%+
Monthly revenue lost: ~$3,865+

With Optima Voice

60

Calls / Month
$12,000+

Revenue you keep

Book now

15 minutes. Nothing to sign.

Someone's house is flooding right now.

Did they reach you â or your competitor?

The restoration company that answers first gets the job. Every time.

Restoration Answering ServiceThat Routes The Emergency

Your disaster restoration answering service captures loss details, flags urgency, and sends your team the right call summary immediately.

Your phone rings

AI handles them

Hear it handle a water damage call. Right now.

The math on missed calls.

Won't wait for a callback

Avg. missed job value

Response window

When pipes burst

Sound familiar?

On a mitigation or on the phone â pick one

ServPro answers faster than you

"Water everywhere. Called 3 companies. 1 showed up."

Insurance adjusters can't reach you

Your first 5 calls are free.

Easier than your QuickBooks.

Describe your business

Connect your phone

Go live

Every missed call is $1,000/hour in growing damage.

Without Optima Voice

With Optima Voice

See everything. Control everything.

Handles every type of water damage call.

You're wonderingâ¦

How many calls does your business miss per month?

Someone's house is flooding right now.

Start answering every call. Today.

Restoration Answering ServiceThat Routes The Emergency

Your disaster restoration answering service captures loss details, flags urgency, and sends your team the right call summary immediately.

Your phone rings

AI handles them

Hear it handle a water damage call. Right now.

The math on missed calls.

Won't wait for a callback

Avg. missed job value

Response window

When pipes burst

Sound familiar?

On a mitigation or on the phone â pick one

ServPro answers faster than you

"Water everywhere. Called 3 companies. 1 showed up."

Insurance adjusters can't reach you

Your first 5 calls are free.

Easier than your QuickBooks.

Describe your business

Connect your phone

Go live

Every missed call is $1,000/hour in growing damage.

Without Optima Voice

With Optima Voice

See everything. Control everything.

Handles every type of water damage call.

You're wonderingâ¦

How many calls does your business miss per month?

Someone's house is flooding right now.

Start answering every call. Today.

On a mitigation or on the phone â pick one

You're wonderingâ¦