Veterinary Answering ServiceThat Reassures Pet Owners

Your answering service for veterinarians schedules visits, captures concerns, and routes after-hours emergency triage with care.

Book now

Hear it take a real call. Then decide.

$250

Avg. visit
75%

Try next vet
0.5s

AI answer time

Every new client = $5,000+ lifetime value

AI picks up before the second ring.

Your veterinary AI agent is ready

Calls you're missing right now

Your phone rings

My dog is vomiting and won't eat, should I bring her in?
I need to schedule my puppy's vaccines
My cat ate something she shouldn't have
How much does a dental cleaning cost?

What happens next

AI handles them

Asks about symptoms, when they started, severity, eating/drinking, energy level
Greets callers with your practice name and answers questions with warmth and empathy
Captures appointment requests with pet name, species, breed, age, and reason for visit
Handles new client intake, captures pet info, vaccine history, and current medications
Triages urgency: 'my dog ate chocolate 10 minutes ago' gets immediate action
Flags urgent concerns and can direct callers to emergency care based on your rules

Every missed call is a lost patient

The math on missed calls.

75%

Won't stay on hold

Their pet is sick. They're anxious. If they get voicemail or hold music, they're calling the next vet before you can blink.
$5,000+

New client lifetime value

A new puppy owner stays 10-15 years. Annual wellness, vaccines, dental, emergencies. One missed call = $5,000+ in lifetime revenue gone.
60+

Calls per day

Your front desk handles 60-100 calls daily while checking in patients, processing payments, and calming nervous pet owners. Something gives.
9pm

When pet owners panic

Dog ate chocolate after dinner. Cat stopped eating. They're Googling symptoms at 9pm and calling whoever's listed. You're closed.

Every vet practice deals with this

Sound familiar?

Receptionist drowning in tasks

Checking in a nervous dog, processing a payment, and the phone is ringing. She can only do two at once. The phone loses.
VCA and Banfield answer every time

Corporate practices have call centers. You have one receptionist doing everything. They book the new puppy visit that becomes a 15-year client.
"My dog was sick. Called 3 vets. 1 answered."

That pet owner is now a lifetime client at the practice that picked up. Their friends' pets go there too.
After-hours calls are your biggest gap

Pet owners don't know if it's an emergency. They need someone to ask. Without that, they either go to the ER (expensive) or wait and worry.

Done-with-you setup

Easier than your practice management system.

Describe your practice

Services: wellness, sick visits, surgery, dental
Species seen, hours, and new client process
Emergency rules: toxin ingestion â urgent care guidance
Connect your phone

New local number or forward your existing line
After-hours, overflow, or always-on
Works with any phone â even a cell
Go live

AI answers with your practice name
Captures appointment requests and urgent pet concerns
You get a text with every detail + recording

Before and after

Every missed call is a lifetime patient going elsewhere.

With Optima Voice

Every call answered. Appointments booked. Sick pets triaged. Your team focuses on the animals in front of them.

Appointments booked

Pet name, species, breed, age, reason, ready in your schedule
Sick pets triaged

Symptoms, onset, severity â urgent cases flagged immediately
Instant text alerts

Owner name, pet info, concern, urgency level, recording

New clients captured

Pet info, vaccine history, and first appointment, onboarded before they walk in
24/7 coverage

After-hours triage, pet owners get guidance, you get the details
Emergencies routed

Toxin ingestion, trauma â on-call vet or ER clinic in 10 seconds

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Your dashboard

See everything. Control everything.

Call recordings + transcripts
Pet: name, species, breed, age, weight
Reason for visit: wellness, sick, injury, dental
Symptoms and onset timeline
Current medications and vaccine status
Urgency triage level
CRM sync

Species and breeds seen
Services offered and pricing
Emergency protocols and triage rules
Appointment availability by doctor
New client intake requirements
After-hours ER clinic referral info

Built for vet practices

Handles every type of veterinary call.

Book now

- Books wellness exams, vaccine appointments, and annual checkups
- Captures pet info: species, breed, age, and vaccine history
- Handles new client intake â pet details, medical history, current vet
- Answers questions about vaccine schedules, spay/neuter timing, and puppy/kitten packages
- Asks about symptoms: vomiting, diarrhea, lethargy, not eating, limping
- Determines onset, severity, and whether the pet is still eating/drinking
- Flags urgent cases: toxin ingestion, difficulty breathing, seizures, trauma
- Captures sick-visit requests and flags urgent concerns for escalation
- Handles pre-surgery questions: fasting, drop-off time, pickup, cost
- Captures dental concerns: bad breath, broken tooth, difficulty eating
- Captures procedure questions and any pricing notes you provide
- Books dental and surgery consultations with pet details
- Triages after-hours calls: true emergency vs. can-wait-until-morning
- For emergencies: provides nearest ER clinic location and phone number
- For non-emergencies: reassures the owner and captures the morning appointment request
- Captures all details so your team has full context when they arrive

Book now

Yes. AI asks about symptoms, onset, and severity without diagnosing. It flags urgent cases like toxin ingestion, difficulty breathing, seizures, or trauma for escalation based on your rules.
AI answers 24/7. For emergencies, it directs callers according to your urgent-care instructions. For non-emergencies, it reassures the owner and captures the morning appointment request. Every call is documented.
Try the demo. It greets with your practice name, asks about their pet with empathy, and captures appointment requests naturally. Anxious pet owners just want someone to answer â AI does that instantly.
If you can forward a phone call, you can set this up. 5 minutes. Every appointment gets texted to you with pet details. No apps, no software, no IT.
AI captures everything: pet name, species, breed, age, weight, vaccine history, current medications, and reason for visit. Your team has the full picture before the new client walks in.

One new client pays for a year of Optima Voice

How many calls does your business miss per month?

0 Calls 1000+ Calls

Current

What missed calls cost you

Missed calls per week: ~8
Revenue lost per missed call: ~$250
After-hours calls unanswered: 100%
New clients lost to competitors: 40%+
Monthly revenue lost: ~$4,000+

With Optima Voice

60

Calls / Month
$12,000+

Revenue you keep

Book now

15 minutes. Nothing to sign.

A pet owner just called your practice.

Their pet is sick. Did someone answer?

The vet practice that picks up gets the patient. For life.

Veterinary Answering ServiceThat Reassures Pet Owners

Your answering service for veterinarians schedules visits, captures concerns, and routes after-hours emergency triage with care.

Your phone rings

AI handles them

Hear it handle a vet clinic call. Right now.

The math on missed calls.

Won't stay on hold

New client lifetime value

Calls per day

When pet owners panic

Sound familiar?

Receptionist drowning in tasks

VCA and Banfield answer every time

"My dog was sick. Called 3 vets. 1 answered."

After-hours calls are your biggest gap

Your first 5 calls are free.

Easier than your practice management system.

Describe your practice

Connect your phone

Go live

Every missed call is a lifetime patient going elsewhere.

Without Optima Voice

With Optima Voice

See everything. Control everything.

Handles every type of veterinary call.

You're wonderingâ¦

How many calls does your business miss per month?

A pet owner just called your practice.

Start answering every call. Today.

Veterinary Answering ServiceThat Reassures Pet Owners

Your answering service for veterinarians schedules visits, captures concerns, and routes after-hours emergency triage with care.

Your phone rings

AI handles them

Hear it handle a vet clinic call. Right now.

The math on missed calls.

Won't stay on hold

New client lifetime value

Calls per day

When pet owners panic

Sound familiar?

Receptionist drowning in tasks

VCA and Banfield answer every time

"My dog was sick. Called 3 vets. 1 answered."

After-hours calls are your biggest gap

Your first 5 calls are free.

Easier than your practice management system.

Describe your practice

Connect your phone

Go live

Every missed call is a lifetime patient going elsewhere.

Without Optima Voice

With Optima Voice

See everything. Control everything.

Handles every type of veterinary call.

You're wonderingâ¦

How many calls does your business miss per month?

A pet owner just called your practice.

Start answering every call. Today.

You're wonderingâ¦